Your professionalism, expertise and attention to detail - combined with an abundance of patience, compassion and support - has been of such comfort to me during a hugely emotional time. Your personal care, empathy and respect for Mum and her dignity was so evident from the moment we first spoke on the telephone and when you arrived shortly thereafter to move her to the Funeral Home. You made bearable what would have otherwise been a very traumatic experience.
You have been there every step of the way from that time, in the lead up to and during the funeral and thus enabled the family to create a firm foundation for us to carry out Mum's spiritual beliefs and wishes. You explained and handled the whole process in a way that made everything so very straight forward and simple for me to handle, especially in these unprecedented times; quite frankly, there was little to do on my part as I could be confident that you had everything under control. A heart-felt thanks again for all you have done personally during the past month; I shall always remember your kindness. (March, 2021)
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