Funeral Arrangements
Guidance, Support & Practical Help When You Need It Most
Making an Appointment
Funeral arrangements are normally made following the registration or upon completion of a Coroner’s enquiry. However, should there be a delay, we would be happy to see you sooner to make provisional arrangements. We ask you to make an appointment to arrange a funeral, so that we can ensure a Funeral Director is available to talk to you. The Funeral Director will need to have, in due course, the Certificate for Burial or Cremation (green form), which the Registrars will email to us when you register the death.
Please telephone our office to make an appointment.
What To Expect During Your Visit
Your appointment with our Funeral Director will take around one hour, depending on the level of detail that you wish to discuss and the complexity of the arrangements and funeral service. Our Funeral Directors hold the National Association of Funeral Directors Diploma
Arrangements in the UK & Abroad
If someone has died elsewhere in the UK or overseas, we can arrange transport to or from our premises for a local or distant funeral. We work closely with professional associations nationwide and have experience handling international regulations and documentation.
We will need to discuss following items with you:
Burial or Cremation
We’ll explain local options and can assist with arrangements outside the area if needed.
Cremated Remains
We’ll guide you through options for interment, scattering, or keeping the cremated remains.
Service Format
We can help plan the structure, readings, & personal touches, with a minister or celebrant if required.
Transport Arrangements
Choose from a motor, motorcycle, or horse-drawn hearse, and specify the number of limousines needed.
Coffin or Casket Choice
We’ll discuss coffin preferences and suitable caskets for cremated remains.
Music Selection
We can provide hymn and music lists or arrange a traditional organist, based on the style of service.
Audio-Visual Tributes
Most crematoria offer streaming, photo tributes, and the option to play recorded messages.
Tributes & Donations
We can help arrange flowers and manage charitable donations in memory of your loved one.
Funeral Services & Pricing
We offer three thoughtfully designed funeral packages to suit different needs, preferences, and budgets. Each package provides clarity, flexibility, and the same high standard of care, allowing you to choose what feels right for you and your loved ones.
Windsor (Traditional)
The ‘Windsor’ is for clients who require a bespoke and offers the flexibility to create a funeral service personal to you.
Oakdale (Simple)
The ‘Oakdale’ meets the needs of clients who require a simple, straightforward, dignified funeral
Acorn (Direct)
The ‘Acorn’ is available for clients who do not require a traditional funeral or ceremony but wish to maintain a local and dignified service.
“As a family we wanted to thank you & your team for making what was an incredibly difficult process bearable. Your professionalism & unwavering support from the moment you collected my brother to his amazing service of thanksgiving has been exemplary. (June, 2025)“
Donations
We are happy to receive donations for any charity on behalf of clients and keep a record of these.
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Approximately four weeks after the funeral, a list of donors is sent together with a note of the final total to our client. A similar letter is sent at the same time to the charity involved, enclosing the donations and advising them of the details, together with a request to confirm receipt.
When the service takes place at the crematorium, we can arrange for a collection box to be provided.
Attendance Record
Attendance Cards can be provided at the service to record the mourners present for an extra charge.
Chapels
Family and friends often find considerable comfort in visiting to pay their last respects, usually a day or two before the funeral. Please telephone to make an appointment.
Funeral Vehicles
Our air-conditioned limousines will seat six persons in comfort (this figure includes children).
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Please inform us as soon as possible if extra transport is required. Children must by law use a child car seat until they’re 12 years old or 135 centimetres tall, whichever comes first. We can arrange for an alternative to our normal hearse – a horse-drawn hearse, or a motorcycle hearse – please ask for details and prices.
Providing For The Future
We can give you information with regard to our pre-payment plans. Please ask for full details and a brochure.
Jewellery
If the Deceased is still wearing jewellery, we will require instructions on whether the jewellery should remain with the deceased or be returned to the family.
Floral Tributes
Flowers may be delivered to our premises on Ombersley Road on the day of the funeral and are received with great care – we can provide a list if required. We are also able to arrange for a florist to contact or visit you to discuss your requirements.
Newspaper Notices
We will be pleased to help you in compiling a newspaper announcement for insertion in either local or national newspapers.
Printing
We can arrange for the printing of service sheets in consultation with yourselves and the officiating minister.
Please let us know as soon as possible if you require these.
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Acknowledgement cards can be printed for sending after the funeral service – please ask for details. Memorial books are also available to order – please ask for details.
Probate & Letters of Administration
The distribution of a person’s estate (i.e. everything they owned) is the responsibility of the person or persons named in a Will to do so. They are called Executors.
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Where there is no Will, the person is said to have died intestate and an application must be made to a special division of the High Court to administer the estate. This can be dealt with by the nearest relative, who is called the ‘Administrator’.
If the deceased had any dealings with a Solicitor, they should be contacted as soon as possible. In many cases, it is advisable to consult a Solicitor as they can be a great help when it is most needed and will deal with any legal matters that arise. They will require a copy of the Death Certificate, share certificates, deeds, bank account details, savings certificates, premium bonds, pension books and any insurance policies in the name of the deceased, together with any outstanding accounts and liabilities.
Memorials
When an interment is to take place in an existing grave, any memorialisation such as headstones or kerb stones has to be removed before opening.
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You must contact a stonemason as soon as possible to arrange for the removal of any memorialisation, as the stonemason will take their instructions from you concerning removal and reinstatement. They will also be able to advise you with regard to their costs, which may vary. We are able to provide the contact details of local stonemasons who are all approved by Worcester Council.
Funeral Costs
After finalising the funeral arrangements, we will provide you with a written estimate of our charges and any disbursements.
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Disbursements and goods paid in advance by us are to be paid via cash, card or BACS within 5 working days of arranging the funeral or 2 working days before the funeral date. A final account would follow a few days after the funeral.
Please note that most banks and building societies will release a cheque payable to us from the deceased’s account on the provision of our final account and a certified copy of the death certificate.
NAFD & S.A.I.F
We are members of the NAFD (National Association of Funeral Directors) and S.A.I.F (Society of Allied and Independent Funeral Directors) whose constant aim is to improve the standards and knowledge of its members and their service to the public.
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If the deceased had any dealings with a Solicitor, they should be contacted as soon as possible. In many cases, it is advisable to consult a Solicitor as they can be a great help when it is most needed and will deal with any legal matters that arise. They will require a copy of the Death Certificate, share certificates, deeds, bank account details, savings certificates, premium bonds, pension books and any insurance policies in the name of the deceased, together with any outstanding accounts and liabilities.
Saif Care
Whether a person is recently bereaved, caring for someone who is dying or simply planning ahead Saif Care will help advise them on their questions and concerns.
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They can be contacted on 0800 917 7224 from 9.00a.m. to 9.00p.m., Monday to Friday or via email at help@saifcare.org.uk. An online chat box is also available on saif.org.uk, funeraladvice.org and saifcare.org.uk
